Privacy Policy

Velvet REIN respects your privacy and is committed to handling your personal information thoughtfully and responsibly.

This Privacy Policy explains what information we may collect when you visit velvetreinct.com, submit an inquiry, schedule a consultation, communicate with us, or otherwise interact with Velvet REIN. It also explains how that information may be used, protected, and disclosed.

By using this website, you acknowledge the practices described in this Privacy Policy.

We may collect information that you choose to provide directly to us, including:

• First and last name
• Email address
• Phone number
• Photography experience interests
• Information you choose to share about yourself and your horse
• Horse location
• Session goals, preferences, concerns, or notes
• Referral source information
• Consultation and appointment information
• Communication preferences
• Information submitted through website forms, questionnaires, or correspondence

We may also automatically collect limited technical information when you use the website, such as:

• IP address
• Browser and device type
• Pages visited
• Date and time of visits
• Referring page or website
• General location information derived from your connection
• Website interaction and analytics information
• Campaign or referral information when available

Information may be collected when you:

• Submit a website inquiry
• Schedule a consultation
• Complete a consultation questionnaire
• Contact Velvet REIN by phone, text, email, or social media
• Subscribe or opt in to communications
• Interact with the website
• Become a photography client

We may use personal information to:

• Respond to inquiries
• Schedule and manage consultations
• Plan photography sessions
• Personalize your client experience
• Communicate about appointments and requested services
• Provide customer service
• Maintain client and contact records
• Send information you have requested
• Send marketing communications when you have separately consented to receive them
• Improve our website, services, and client experience
• Understand how people discover Velvet REIN
• Protect the security and integrity of our website and business
• Comply with applicable legal obligations

Providing a phone number does not automatically enroll you in text messaging.

When SMS consent is offered, you may choose whether to receive text messages from Velvet REIN. SMS consent is optional and will not be required in order to submit a general website inquiry.

Depending on the consent you provide, text messages may include communication related to your inquiry, consultation, appointment, photography services, scheduling, reminders, or other requested services.

Marketing or promotional text messages will only be sent when appropriate consent has been obtained.

Message frequency may vary. Message and data rates may apply.

You may reply STOP to discontinue text messages and HELP for assistance.

We do not share mobile information, SMS opt-in information, or text-message consent with third parties or affiliates for their own marketing or promotional purposes.

Service providers that assist us with communications or business operations may process information only as needed to provide those services. SMS opt-in information and consent are not provided to other parties for their own marketing.

If you provide your email address, we may use it to respond to inquiries, communicate about consultations or photography services, provide requested information, or send other communications for which you have provided appropriate permission.

You may unsubscribe from promotional email communications using the unsubscribe link included in applicable emails.

Transactional or service-related emails may still be sent when necessary to respond to a request, administer an appointment, or provide services.

We may use trusted service providers to support website hosting, customer relationship management, appointment scheduling, email delivery, text messaging, analytics, business operations, and similar functions.

These providers may process personal information only as necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when reasonably necessary to:

• Comply with law or legal process
• Protect the rights, safety, or property of Velvet REIN, our clients, or others
• Investigate suspected fraud, misuse, or security issues
• Complete a business transfer or organizational change, subject to applicable law

Velvet REIN does not sell client contact information as a mailing or marketing list.

Velvet REIN may use analytics, cookies, pixels, or similar technologies to understand website performance, traffic, device information, referral sources, and visitor interactions.

These technologies may help us understand how visitors find and use the website and allow us to improve the experience.

Your browser may provide controls for limiting or deleting cookies.

Our website and client experience may use third-party platforms and service providers for functions such as:

• Website hosting
• CRM and contact management
• Appointment scheduling
• Email
• SMS communication
• Analytics
• Social media
• Business administration

Those providers may maintain their own privacy practices and policies.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including client service, business administration, recordkeeping, dispute resolution, security, and legal obligations.

Retention periods may vary depending on the type of information and our relationship with you.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure. You should use care when transmitting sensitive information electronically.

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information, including the ability to request access, correction, deletion, or a copy of certain information.

You may also have rights relating to certain types of targeted advertising, sale of personal information, or profiling where applicable.

To make a privacy request, contact:

kim@velvetreinct.com

We may need to verify your identity before processing certain requests.

Velvet REIN is based in Connecticut.

Where the Connecticut Data Privacy Act or other applicable Connecticut privacy law applies, eligible Connecticut residents may have privacy rights provided by that law.

Requests may be submitted to:

kim@velvetreinct.com

This website is not directed to children under the age of 13, and we do not knowingly solicit personal information directly from children under 13 through the website.

Photography involving a minor should be arranged by or with the involvement of a parent or legal guardian where appropriate.

This website may contain links to third-party websites or services.

Velvet REIN is not responsible for the privacy practices, security, content, or policies of websites we do not control.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or legal requirements.

The current version will be posted on this page with the updated revision date.

Questions about this Privacy Policy or our privacy practices may be directed to: